1. Return Policy
At K. Chinnadurai and Co , we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return eligible items within [number] days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- The item is in its original, unused condition.
- The item is accompanied by the original packaging and tags.
- The item is not a final sale or non-returnable item (see section 2 for details).
2. Non-Returnable Items
The following items are considered final sale and are not eligible for return:
- Intimate apparel (e.g., lingerie, swimsuits) due to hygiene reasons.
- Items marked as “Clearance” or “Final Sale.”
- Items marked as “Clearance” or “Final Sale.”
- Custom-made or personalized items.
- Items damaged or altered by the customer.
3. Return Process
To initiate a return, please follow these steps:
3.1. Contact Customer Support:
Reach out to our customer support team at support@kchinnaduraiandco.com within 2 days of receiving your order. Provide your order number and the reason for the return.
3.2. Return Authorization:
Once your return request is approved, we will provide you with a return authorization number (RA#) and instructions on how to return the item.
3.3. Package and Ship:
Pack the item securely, include the RA#, and ship it to the address provided. You are responsible for the return shipping costs.
4. Refund Process
4.1. Inspection:
Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
4.2. Refund:
If the item meets the return criteria, we will process a refund to the original payment method. Please allow 5 business days for the refund to appear in your account.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the item you want.
6. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team at support@kchinnaduraiandco.com.